Care Plans & Records
A care plan, or service user plan, is the key document for your care. We will have assessed areas of risk and identified your needs. This is then recorded on your care plan. We then decide how our staff can properly meet these needs, and this forms your plan of care. Care planning is continuously reviewed because people's needs change, sometimes on a daily basis, and we have to respond to these changes to make sure that we're delivering the right care. We will always seek your opinions and input when developing the care plan, and make changes or amendments to it, to ensure that you are fully satisfied with the care you receive from us.

We also recognise the value of involving your family members, relatives and friends in your care plan, and we will always (with your permission) invite your family and friends to participate in the care planning process.

As we start to work for you, we will be generating a record of visits and tasks performed on a daily basis. You have the right to have access to the care plans and records at any time. Please understand that your carer will need to notify our office of any changes in your condition, or any accidents that you may have had, to ensure that we can maintain the best care options for you.

Visit the Domestic Care Services Page for more details on the care services provided by HG Care Services Ltd.