Every aspect of running and managing our business is set out in a comprehensive set of Policy documents. These Policies ensure that we meet the statutory requirements for running home care service, and cover all aspects of staffing, managing, caring for our clients, and the preservation of health and safety standards where appropriate. All of our policies are regularly reviewed to ensure that they are kept up-to-date. The master Policy Manual is held at our offices but may be consulted at any time upon request.

Our Quality Management System
We have embodied quality in our way of life and in everything we do. We define "quality" as delivering a service of care appropriate to each individual client's needs. We have a comprehensive Self-Assessment System which requires all of our policies and work practices to be audited at least annually to ensure that we maintain the standards we have set ourselves. Any "non-conforming" areas are corrected and reviewed for any other action that we may need to take to ensure that the problem is not repeated in the future.

External Inspections
In addition to our own Self-Assessments we also receive regular inspections from our local offices of the Care Standards Commission to ensure that we are operating as we should. Copies of the latest announced and unannounced inspection reports may be consulted upon request.